Privacy, refund & no-show policy

Version v2 · effective 7 October 2026

What we collect & why

To manage your reservation we collect your name and WhatsApp number, and — optionally — your NIC/passport number and email. If provided, your NIC number is stored encrypted; only its last 4 characters are visible to gate staff for identity checks. Payment slips are stored privately as evidence of your payment.

No-shows & holds

Reserved tables are held until the advance is verified. If payment isn't received within the hold window shown at checkout, the hold expires automatically and the table is released.

How long we keep it

Reservation records are kept for accounting purposes. Personal data on expired or rejected reservations is deleted on a rolling schedule. You may request a copy or deletion of your data via the hotline.

Refunds & cancellations

Advances are refundable if the event is cancelled by the organizer. Customer cancellations are non refundable. Refunds are made by bank transfer to the account the payment came from.

Messages you'll receive

We send transactional SMS/email about your reservation (received, confirmed, rejected, receipt). Marketing messages are only sent with your separate consent.